Refund & Replacement Policy

Technoplus Services Pvt. Ltd. recognized CCTV Camera Product Seller & Installation Service Provider in Kolkata. We are committed to delivering high-quality CCTV camera systems and accessories. We value your trust and satisfaction, and our refund policy is designed to be clear, fair, and transparent.

No Cancellation / Return Policy

• Please note that we do not support cancellations or returns once the order is confirmed.
• Once an order is placed and confirmed, it is considered final and cannot be cancelled or refunded under regular circumstances.

Damaged Product Replacement (Within 48 Hours)

We only offer product replacement or repair under the following exceptional conditions:

1. Non-Functional or Damaged Product Upon Delivery:

If the CCTV camera or any product is found non-functional, physically damaged, or defective, you must:

• Contact us within 48 hours of receiving the product.
• Provide photo/video proof of the damage or issue via WhatsApp or email.

2. Resolution Process:

After verification, the product will be:

• Replaced or repaired by the manufacturer as per warranty terms.
• We will coordinate with our shipping partner to pick up the product from your address.
• The manufacturer will bear full responsibility for replacement or repair of the defective product.

Damaged During Shipping

• If your product arrives broken or physically damaged due to shipping, Techno plus Services will take full responsibility for replacing the item.
• This must also be reported within 48 hours of delivery.

Proof Required for Returns

• Mandatory Video Proof:
  Customers must provide proper unboxing or damage video proof within 48 hours of delivery. Without valid video evidence, the return or replacement will not be accepted under any circumstances.
• Secure Packaging Verification:
  At the time of dispatch, all products are securely packaged in our office, and a video recording with the specific order ID is maintained. In case of any legal dispute or return claims, we reserve the right to share the packaging video as proof of proper shipment.

No Other Refunds or Exchanges

• Outside of the conditions mentioned above, we do not offer refunds, product exchanges, or cancellations for any other reason, including change of mind or incorrect selection.

If you encounter any product-related issues or need support regarding a return request, contact us immediately within the 48-hour window:

Call/WhatsApp: 9830115008

Email: info@tpsdigitalwaves.in

We appreciate your cooperation and understanding. Our policies are designed to ensure fair treatment while protecting the integrity of our service and product delivery.

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